Privacy policy

Effective From: April 1st 2018

This privacy policy (the "Privacy Policy") is an integral part of the terms of use and both documents should be read together.

The Operator respects the privacy of its users. In order to improve the protection of the Users, the Operator publishes this Privacy Policy regarding how the Operator collects Your information from Your use of the Website and/or Application.


  • As part of Your use of the Website and/or Application, You will be required to provide the Operator certain details including your name, phone number and email address and other details as the Operator may request from time to time.
  • During Your use of the Website and/or Application, information regarding Your use of the Website and/or Application may be collected including, but not only, services you were interested in, pages you visited, content you’ve viewed, uploaded User Content and more. Such information is statistic and does not identify You.

Database and Use of Information

  • All collected information as stated above is stored in the Operator’s registered database no. 700063275. The Operator warrants to use such information according to the Privacy Policy and/or according to any applicable law and for the following purposes:

Enabling convenient and efficient use;

Manage Your Account;

Improve and enrich existing services and content;

Modify and/or remove existing services and content;

Providing support services to the User;

Perform research and provide statistic information to third parties (in such case, the provided information will not identify You);

Enforce the Operator’s Terms;

Activating Your Account;

Contacting the User regarding his order status and installing Equipment at his home;

Collecting payments and debts from a User;

Any other purpose detailed in the Terms and this Privacy Policy.

Using Information and Mailings

  • User details provided by You will be bound to the Privacy Policy, and You hereby agree that such information will be stored in the Operator’s databases for the following purposes:
  • Marketing, advertising, sales promotion and addressing the User by any available media (including in writing, by phone, fax, electronic form and any other form);
  • Encouraging loyalty, research and analyzing of statistics, conducting surveys and any other use regarding registration to the Website and/or Application;
  • Internal uses including investigating complaints and/or reviews;
  • Operational marketing and statistical purposes including processing information and mailings for such purpose;
  • Contacting Users regarding purchased services including, but not only, notice before the end of the service, sending invoices, collecting unpaid payments etc.;
  • Providing services to You and ensuring fair and lawful use.
  • You acknowledge that You have no legal obligation to provide the Operator with such information and any providing of information is done at Your consent. Furthermore, the Operator may, for the above purposes, transfer such information which will not identify You, anonymous or aggregative, regarding Your use of the Website and/or Application, to entities which are collaborating with the Operator’s activity and to any other entity which will provide services and benefits to the Users under the Operator’s sole discretion.
  • With accordance to Your consent, the Operator may address You from time to time with mailings during Your use of the Website and/or Application via email, SMS, fax, social media, automatic voice calls and/or phone, unless otherwise requested from You.

Transferring Information to Third Parties

The Operator may transfer and/or share Your information in the following events and circumstances:

When You have permitted the Operator to transfer and/or share Your information;

For cooperating with third parties which are necessary for providing various services to the User;

When You violate the Terms of the Website and/or Application or act illegally;

To enforce the Terms or the Privacy Policy;

In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency;

To establish or exercise the Operator’s legal rights;

To defend against legal claims; or as otherwise required by law. In such cases, the Operator may raise or waive any legal objection or right available to the Operator, in the Operator's sole discretion;

In order to collect unpaid debts via third parties specializing in collection of debts including law offices;

When the Operator believes disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing;

To protect and defend the rights, property or safety of the Operator, its Users, employees or others;

To collect any unpaid payments including via collection agencies and attorneys;

In connection with a substantial corporate transaction, such as the sale of the Operator’s business, a divestiture, merger, consolidation, or asset sale, or in the event of liquidation.

Cumulative and Non-Personal Information

The Operator may use cumulative and non-personal information which the Operator collected as detailed above. The Operator may combine non-personal information which the Operator collected with non-personal information collected from other sources. Furthermore the Operator may share cumulative information with third parties including advisors, investors and advertisers for business analysis. For example, the Operator may report the number of visitors of the Website and/or Application and the most popular services, features and products. Such information is not personal and may be used in order to develop content and services which will assist the User and will adjust content and advertisement.

Location Services

In order to fill in reports regarding visits of senior citizens, the system must verify that the Use is at the senior’s premises at the time of such report. For that purpose, the User must ensure that the location/GPS settings of his mobile device are activated and that the User has granted the Application permission to access his device’s location


  • There are a number of places on the Website and/or Application where You may click on a link to access other Website and/or Applications that do not operate under this Privacy Policy and are not related to the Operator including, but not only, links to the application “WhatsApp”. These links may independently solicit and collect information, including personal information, from You and, in some instances, provide the Operator with information about Your activities on those links.
  • Every third party such as detailed above may have its own privacy policy describing its use of personal information, and such policy will regulate the use, handling and disclosure of such personal information of the User. Should You require additional information regarding any privacy policy of third parties, The Operator recommends that You visit these third-party Website and/or Applications and read their privacy policies.
  • The Operator may allow third parties, including its authorized service providers, advertising companies and advertising networks to display advertisements in the Website and/or Application. Such entities may use tracking technologies such as cookies in order to collect information regarding users which are viewing or interacting with their advertisements. The use of such cookies is with accordance to their privacy policy and not to this Privacy Policy of the Operator.

Your Choices About Collection and Use of Your Information

  • You can choose not to provide the Operator with certain information, but that may result in You being unable to use certain features of the Website and/or Application since such information is necessary in order to enable You to register to the Service including for the purpose of uploading User Content including filling in details of meetings with senior citizens.
  • Upon registration to the Service and upon agreeing to receive Mailings, the Operator may, with accordance to any applicable law, send You Mailings which include email messages and/or newsletters about service updates, improvements, special offers, or special content. The Operator may send You other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys. If the Operator has already provided Your information to a third party before You have changed Your preferences or updated Your information, You may have to change You preferences directly with that third party.

Use of Cookies

  • The Operator uses various technologies to collect information from Your device and about Your activities while using the Website and/or Application.
  • The Operator automatically collects information from Your browser when You use the Website and/or Application. This information includes, but not only, Your IP address, Your browser type and language, access times, the content of any undeleted cookies that Your browser previously accepted from the Operator and the referring Website and/or Application address.
  • When You use the Website and/or Application, the Operator may assign Your computer or mobile device one or more cookies, to facilitate access to the Website and/or Application and to personalize Your online experience. Through the use of a cookie, the Operator also may automatically collect information about Your online activity using the Website and/or Application, such as the web pages You visit, the links You click, and searches You performed. Most browsers automatically accept cookies, but You can usually modify Your browser setting it to decline cookies. If You choose to decline cookies, please note that You may not be able to use some of the features offered on the Website and/or Application.
  • The Operator may use standard internet technology, such as web beacons and other similar technologies, to track Your use of the Website and/or Application. The information the Operator obtains in this manner enables the Operator to customize the services the Operator offers users of the Website and/or Application and to measure the overall effectiveness of the Operator’s content, programming or other activities.

Data Security

  • The Operator takes appropriate security measures for data security purposes to help prevent unauthorized persons from gaining access to Your personal information. However, no system can be completely secure. Therefore the Operator does not warrant that its services will be totally immune to any breaches of security and/or unauthorized access, including access to the data stored in the Website and/or Application.
  • The Operator inspects, from time to time, the data security of the Website and/or Application and performs modifications and upgrades accordingly in order to keep the Website and/or Application’s security.
  • Nonetheless, the Operator will not be liable for any direct or indirect damage caused to You due to exposure of Your information by an unauthorized access to the Operator’s database and/or due to any negligence or act not controlled by the Operator.

Your Right to Browse Your Information

  • According to the Israeli Privacy Law-1981, every individual has the right to browse the information gathered on him and stored in the Operator’s registered database no. 700063275. An individual who found that his or her stored information is incomplete, inaccurate, unclear and/or updated may address the owner of such database and request the amendment and/or update and/or removal of his or her information.
  • You may address the Operator regarding such issue via email address: [email protected] Please note that these contact details and days and hours may change at the Operator’s sole discretion and without any prior notice or consent and You will not have any claims against the Operator in such case.
  • If such information of an individual is used for personal contact, he or she may request in writing and according to the law that such information will be deleted from the database.

Changes to This Privacy Policy

  • The Operator may occasionally update this Privacy Policy. The Operator will notify You by sending an email to the email address You most recently provided the Operator and/or by prominently posting notice of the changes and will state at the heading of the Privacy Policy the date of change.